CONNEXFM 2025 Session: Systems Thinking: Problem-Solving with Data-Driven Methods & the Innovation Engineering System

In today’s rapidly evolving markets, adaptability is essential for business success. This session will explore System-Driven Innovation and its competitive advantages by integrating Innovation Engineering with Dr. W. Edwards Deming’s research into key business functions.Focusing on Systems Thinking, we will examine common Facility Management (FM) challenges using janitorial services as a practical example. Often, the root issues lie within the systems rather than the staff, as Dr. Deming’s 94/6 Rule indicates that 94% of outcomes are influenced by systems and processes. By addressing these systemic factors, Facility Managers can achieve significant, sustainable improvements.Led by Doug Hall, an expert in systems thinking, and Allen Randolph from the cleaning industry, this session will provide actionable insights into the sources of frustration in process improvement, the application of systems thinking to FM operations, and the importance of managing variation. Attendees will also learn about the role of worker psychology and how to apply the Deming Cycle to optimize facility systems.

Speakers:  Allen Randolph, Sr. VP of Customer Success, Kaivac, Inc. & Doug Hall, Founder, Eureka! Ranch and Innovation Engineering