How to IGNITE & QUANTIFY 10 Employee SOP Improvements
Per Employee, Per Year
A System for Real Time Measurement of Employee Engagement
Eureka! Ranch
Transform your organization with a systematic approach to continuous improvement.
Our proven framework engages employees, standardizes processes, and
drives measurable results across your entire operation.
%
Documented Processes
Improvements Per Employee
Year
Easy Starting Point
The first step is a simple explanation of work process changes:
- Name of Work System Change
- Name of Person(s) who created the change
- Background on system purpose & problem
- Step-by-step solution description
- Quantified value of change or estimated value
- Peer(s) who helped improve the description
- Approver(s) who signed off on the change
The second step is to publish the changes:
- Names of changes with links to details
- For trade secrets, only the name is published
- Include a summary control chart of # of changes
The third step is to update your formal SOP (Standard Operating Procedure), if you have one:
- Translate informal content to your formal SOP format
- Add it to the centralized SOP database
- If formal SOPs are not available, file the informal version
Document the change
Publish the change
Update the formal SOP
Confronting the Chaos Is Worth It!
– The truth is that broken systems and low employee engagement are the root cases of 94% of the stresses, headaches and frustrations of team members, managers and leadership. That said, the journey from a culture of chaos and fire fighting to one of never ending continuous improvement requires patience. The good news is that the process will build momentum on it’s own. As one team member said to me when I told her it would take time,
“Doug I don’t care how long it takes. The fact that we are finally confronting the chaos gives me hope for the future.”
A System for Real-Time Measurement of Employee Engagement
THE SITUATION – The benefits of increasing employee engagement are well understood: decreased absenteeism, decreased safety incidents, decreased employee turnover, increased profitability, increased productivity, and sales.
However, the existing system for measuring engagement—an employee survey of “satisfaction and commitment to the company”—is fine for episodic annual measurements but not as a tool for continuous improvement of your system for increasing employee engagement.
NEW METRIC – The new system metric is the number of improvements to human work systems per employee per year. Tracking this metric allows for drawing control charts—starting monthly and, as volume increases, shifting to weekly. The initial goal is 10 improvements per employee per year to how the work gets done.
The ideal measure of improvements is changes to the organization’s Standard Operating Procedures (SOPs). SOPs provide clear documentation of how work gets done—and are the foundation of successful, sustainable process improvement.
IMPLEMENTATION CHALLENGE – The challenge with using SOP changes as a metric is that most organizations either don’t have SOPs, or their SOPs are outdated or not broadly accessible to team members.
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Proactive Problem Solving
By Doug Hall
Proactive Problem Solving is a powerful guide for organizations seeking to eliminate waste, increase speed, and create a culture of everyday innovation. Written by Doug Hall—founder of the Eureka! Ranch and one of America’s most respected innovation experts—this book distills decades of experience into a practical, proven framework for solving problems before they grow.
Key Highlights:
- Introduces a simple system for defining, dissecting, and solving problems with precision
- Empowers employees at all levels to take ownership of solutions
- Promotes alignment through structured collaboration and rapid cycles of learning
- Backed by real-world case studies and data from global organizations
- Includes tools and templates to drive immediate application and results
If you’re ready to move beyond firefighting and make smarter, faster decisions across your team, Proactive Problem Solving offers the clarity and confidence to make it happen—systematically and sustainably.